Booking Terms and Conditions
Montville Lake Terrace
The following conditions apply to all reservations made with Montville Lake Terrace. Reservations over peak periods and special events may be subject to change. Relevant conditions for reservations held over peak and special event periods will be advised at the time of booking.
Reservations can be made directly via the web at www.laketerrace.com.au, by calling the reception on (07) 5478 5298 or via third party booking agents. Rates and reservations are subject to availability and may vary throughout the year.
Terms and conditions for making and paying for reservations via third party booking agents may vary; please refer to your original booking source.
Rates are subject to availability and may vary throughout the year. All rates are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax).
Check-in time is after 2pm unless otherwise stated on your booking or invoice. An additional charge applies should you require an earlier check-in to that stated on your booking; this is subject to availability on the day of your arrival.
Check-out time is 10am unless otherwise stated on your booking or invoice. An additional charge applies should you require a later check-out to that stated on your booking; this is subject to availability on the day of your departure.
Confirmation and Payment
A reservation is confirmed upon receipt of 50% of the total accommodation charge. Any remaining balance is required to be paid within 28 days of your scheduled arrival date by credit card or electronic funds transfer (EFT).
Use of third party booking vouchers or gift certificates will be approved upon check-in. Items nominated on the documentation will be charged back as specified. Charges incurred that are not specified will require settlement by credit card or cash.
Reservations may be cancelled 42 days or more prior to your scheduled date of arrival with your deposit returned minus a $250 cancellation fee. If you fail to cancel your reservation 42 days or more prior to your arrival, a charge of 50% of the accommodation total will be incurred or a pro-rata amount if the property can be successfully re-booked. If you cancel your reservation within 28 days of your arrival, a charge of 100% of the accommodation total will be incurred or a pro-rata amount if the property can be successfully re-booked. For reservations made via third party booking agents, please contact your original booking source for individual cancellation policies.
Functions / Parties / Events
Functions, Parties or Events are not allowed at Montville Lake Terrace. The total number of registered guests and non-registered guests (visitors) can not exceed 10 people. Service personal entering the premises for short periods are exempt such as deliveries, wedding professionals or in-house chefs.
Noise and Conduct
Montville Lake Terrace has a very strict 'No Party' policy. All registered guests and non-registered guests (visitors) must adhere to the noise and conduct guidelines set out below without exception.
The person(s) making the reservation and/or the registered person(s) are responsible for the orderly conduct of all their guests.
- Only the number of guests registered to stay are allowed on the premises after 7pm
- Keep noise to a minimum after 10pm and before 7am
- All vehicles must be parked on site and not on the road
- Keep the premises and grounds clean and tidy
- Any breakages must be reported and charges may apply
- Montville Lake Terrace is a non smoking residence
- No pets allowed
* A penalty charge of at least $250 AUD will apply if Montville Lake Terrace deems the premises and grounds have not been left in a reasonable state of cleanliness upon departure or the terms of this agreement have been breached.
Should Montville Lake Terrace believe the conduct of the registered person(s) and their guests may affect the smooth running of the business, security or reputation, it reserves the right to terminate their stay and require the registered person(s) and their guests to remove their belongings and vacate the premises with immediate effect.
Any damage caused to Montville Lake Terrace property or fittings during the stay by the person(s) registered or guests of the person(s) registered is the financial responsibility of the person(s) registered and charges may apply.
Montville Lake Terrace does not accept responsibility for the damage and safe keeping of any goods or personal property brought onto the premises before, during or after the stay. It is the responsibility of the guest to arrange adequate insurance to cover such items.
Montville Lake Terrace may collect information on a website or elsewhere for the purpose of processing your booking and payment and to provide you with services. This personal information may also be used to send you future offers and services provided by Montville Lake Terrace. The information collected will not be disclosed, except as required by law.